PrizePool

1. Introduction and Scope

PrizePool ("we", "us", "our", "Platform") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy ("Policy") describes how we collect, use, process, store, share, and protect information obtained from users ("you", "your", "User") of our Platform, including our website, mobile applications, and related services.

This Policy applies to all users regardless of location, though additional regional regulations may apply depending on your jurisdiction (such as GDPR for EU residents, CCPA for California residents, or NDPR for Nigerian residents).

IMPORTANT: By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Policy, you must immediately cease using the Platform.

2. Information We Collect

We collect various types of information to provide, maintain, protect, and improve our services. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register for an account or use our services, you directly provide us with personal information, including:

• Identity Information: Full legal name, date of birth, government-issued ID numbers (for verification)
• Contact Information: Email address, phone number, physical address
• Account Credentials: Username, password (encrypted and hashed), security questions
• Financial Information: Bank account details, payment card information (processed securely), transaction history, wallet balances
• Profile Information: Profile picture, preferences, language settings, currency preferences, gaming preferences
• Verification Documents: Government-issued IDs, proof of address, selfie photos (for KYC/AML compliance)
• Communication Data: Messages, support tickets, feedback, survey responses

2.2 Automatically Collected Information

When you access and use the Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers, hardware model
• Usage Data: Pages visited, features used, time spent on pages, click patterns, navigation paths, referring URLs
• Technical Data: IP address, geolocation data, internet service provider, timestamp of visits
• Activity Information: Task completions, game participation, bet history, win/loss records, transaction history, referral activity
• Cookies and Tracking Technologies: Session data, authentication tokens, preference settings (see Section 8)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations and payment information from our payment processors
• Identity Verification Services: Verification results from KYC/AML service providers
• Social Media Platforms: Public profile information if you connect social media accounts
• Analytics Providers: Aggregated usage statistics and behavioral data
• Fraud Prevention Services: Risk scores and fraud indicators

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your user account
• Processing your registrations, logins, and authentication
• Providing access to Platform features and services
• Personalizing your user experience and content
• Remembering your preferences and settings

3.2 Transaction Processing

• Processing deposits, withdrawals, and other financial transactions
• Managing your wallet balances and currency conversions
• Recording transaction history and generating receipts
• Calculating and distributing rewards, bonuses, and referral commissions
• Processing refunds and resolving payment disputes

3.3 Communication and Customer Support

• Responding to your inquiries, comments, and support requests
• Sending transactional emails (confirmations, notifications, alerts)
• Providing customer service and technical support
• Sending important updates about the Platform, services, or policies
• Conducting surveys and collecting feedback

3.4 Security, Fraud Prevention, and Compliance

• Verifying your identity and age (18+ requirement)
• Detecting, preventing, and investigating fraud, abuse, and suspicious activities
• Enforcing our Terms of Service and other policies
• Complying with legal obligations, including KYC/AML regulations
• Protecting against security threats and unauthorized access
• Monitoring for prohibited activities and Terms violations

3.5 Platform Improvement and Analytics

• Analyzing usage patterns and trends to improve services
• Testing new features and functionalities
• Conducting research and development
• Generating aggregated, anonymized statistics
• Optimizing Platform performance and user experience

3.6 Marketing and Promotions (With Consent)

• Sending promotional offers, bonuses, and special deals (you may opt out)
• Informing you about new features, games, or services
• Running contests, sweepstakes, and promotional campaigns
• Delivering targeted advertising based on your interests

4. Legal Basis for Processing (GDPR Compliance)

For users in jurisdictions with data protection laws (such as the EU), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you (Terms of Service)
• Legal Obligations: Processing required to comply with laws (KYC/AML, tax reporting, etc.)
• Legitimate Interests: Processing for fraud prevention, security, platform improvement, and business operations
• Consent: Processing based on your explicit consent (marketing communications, cookies, etc.)

5. Information Sharing and Disclosure

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf:

• Email Services: Email delivery platforms for transactional and marketing emails
• Identity Verification: KYC/AML service providers for user verification
• Analytics Providers: Tools for usage analysis and performance monitoring
• Customer Support: Helpdesk and support ticket management systems

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

5.2 Legal Requirements and Law Enforcement

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of PrizePool, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to claims of illegal activity or Terms violations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

6. Data Security and Protection Measures

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information. However, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, and we cannot guarantee absolute security.

6.1 Security Measures

• Encryption: SSL/TLS encryption for data in transit; AES encryption for sensitive data at rest
• Authentication: Secure password hashing (bcrypt), multi-factor authentication options
• Access Controls: Role-based access control, principle of least privilege
• Network Security: Firewalls, intrusion detection systems, DDoS protection
• Regular Audits: Security assessments, vulnerability scans, penetration testing
• Employee Training: Security awareness training for staff with data access
• Incident Response: Data breach response procedures and notification protocols

6.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

6.3 Your Responsibility

You are responsible for maintaining the security of your account credentials. Never share your password with others, and notify us immediately if you suspect unauthorized access to your account.

7. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Active Accounts: Information retained while your account is active and for a reasonable period after inactivity
• Transaction Records: Retained for at least 7 years to comply with financial regulations
• Communication Records: Retained for 3-5 years for customer service and dispute resolution
• Marketing Data: Retained until you opt out or withdraw consent
• Security Logs: Retained for 1-2 years for security monitoring and investigation

7.2 Account Deletion

You may request deletion of your account and personal data at any time by contacting us at support@prizepool.massdatagh.com. Upon account deletion:

• We will deactivate your account and delete or anonymize your personal information
• Some information may be retained as required by law (financial records, compliance data)
• Backup copies may persist in our systems for a limited time
• Aggregated, anonymized data may be retained for analytics

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Platform and provide personalized experiences.

8.1 Types of Cookies

• Essential Cookies: Required for Platform functionality (authentication, security, session management)
• Performance Cookies: Collect usage data to improve Platform performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver targeted advertisements based on your interests

8.2 Cookie Management

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (may impair functionality)
• Receive notifications when cookies are set

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

9.1 Access and Portability

• Right to Access: Request a copy of the personal data we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

9.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)

9.3 Restriction and Objection

• Right to Restriction: Request limitation of processing of your data
• Right to Object: Object to processing based on legitimate interests or for marketing purposes

9.4 Consent Withdrawal

• Right to Withdraw Consent: Withdraw consent for processing at any time (doesn't affect prior processing)

9.5 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Updating your communication preferences in your account settings
• Contacting us at support@prizepool.massdatagh.com

9.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@prizepool.massdatagh.com with your request. We will respond within 30 days (or as required by applicable law). We may request additional information to verify your identity before processing your request.

10. Children's Privacy (18+ Only)

OUR PLATFORM IS STRICTLY FOR USERS 18 YEARS AND OLDER. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age.

If we become aware that a user is under 18 years old, we will immediately:

• Terminate their account
• Delete all personal information associated with the account
• Forfeit any remaining balances
• Block future access from the same identity

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@prizepool.massdatagh.com.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Binding Corporate Rules for intra-group transfers
• Your explicit consent when required

By using the Platform, you consent to the transfer of your information to countries outside your country of residence.

12. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or applications. We are NOT responsible for the privacy practices, content, or security of these third-party sites. This Privacy Policy applies only to information collected by PrizePool.

Third-party services integrated into our Platform include:

• Analytics Tools: Usage tracking and analytics

We encourage you to review the privacy policies of any third-party services you interact with.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise your CCPA rights, contact us at support@prizepool.massdatagh.com or call our toll-free number (if applicable).

14. European Union Rights (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including those outlined in Section 9 above.

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights.

15. Changes to This Privacy Policy

We reserve the right to modify, update, or replace this Privacy Policy at any time, at our sole discretion. Changes will be effective immediately upon posting the updated Policy on the Platform, with an updated "Last updated" date.

For material changes that significantly affect your rights, we will provide additional notice through email or prominent Platform notification. Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us and Data Protection Officer

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@prizepool.massdatagh.com
Support: support@prizepool.massdatagh.com
Website: prizepool.massdatagh.com

We will respond to your inquiry within 30 days or as required by applicable law.